The TTC unveiled the first of its refreshed rest stops on the transit system on Monday, but the bathrooms are only the beginning of customer service improvements being employed in the coming months. The new restrooms have new plumbing fixtures that are easier to maintain and keep clean. The floors in certain station are going to be replaced as well, as some of them are nearly 30 years old. Also on the TTC's agenda is to have cleaner trains and stations. New cleaning schedules will have cleaners working during the systems operating hours, instead of at the end of the day. Some people are asking where the money for this is coming from. TTC Chief of Customer Service, Chris Upfold says that its a matter of priorities. Certain cleaning services at TTC offices has been cut back to clean the areas that customers use. The improvements in the system will not only be in cleanliness. There is going to be more accountability in for TTC employees to be punctually and reliable.
I think that the TTC and other transit systems owe it to the customers to be a clean and welcoming environment. This article shows that the TTC management is taking strides and making an effort toward being a more user friendly service. I believe that with small changes like the ones that are being implemented here are going to make a difference in customers satisfaction, which will in turn draw more people to using the TTC.
http://www.thestar.com/news/transportation/article/1136960--ttc-flushes-stinky-washrooms-bad-service-from-the-system
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